Terms & Conditions

TERMS OF SERVICE

OVERVIEW

Fascias.com is operated by Master Plastics SW Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Master Plastics SW Ltd. Master Plastics SW Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Terms

All sizes given are approximate. Manufacturer’s terms and conditions will apply to the installation of certain products.

Many products on this site carry Manufacturers’ guarantee; this is supplied by the manufacturer and not by Master Plastics.

The terms and conditions do not affect your statutory rights as a customer.

Deliveries over 20kg Glass and items over 1.5m long

Please ensure you have the appropriate personnel required for the delivery to ensure you comply with the
Manual Handling Regulations 1992.For more information is ithttp://www.hse.gov.uk/pubns/indg143.pdf .

It is not the drivers responsibility to carry goods on to site.

If you can not provide personnel please contact us prior to delivery so extra personnel can be sent. There is a £100 per delivery charge for this service per person. Bulky products 3m or longer or products over 40kg may require two extra personnel for safe unload.

Glass Deliveries

Please ensure a safe clean flat surface is ready for the delivery of glass timber battens or carpet is required to prevent breakages.

We reserve the right to terminate deliveries where the above conditions are not met. You will be recharged for re delivery  £20.00 plus £1.00 per mile plus vat.

 

Deliveries to UK Islands

For deliveries to Scotish Highlands, Islands around the UK incluiding Ireland there may be an extra delivery charge requested by the  local carrier who delivers in your area. These charges are extra to the charge on our site. Orders to these areas are not guaranteed in the event extra charges apply we will contact you. We reserve the right to cancel order where delivery charges are higher than the amount paid.

Unwanted Goods

Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred in returning goods, which will differ from those of the delivery charge. All other monies paid will be refunded by cheque within 30 days, The 7 day cancellation period will commence on the day following  that on which the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 14 days a 50% handling charge will be applied to all returned goods. For security all refunds are made by cheque.

Some made to measure products cannot be refunded once made.

Corrugated Sheets

There is a 25% restocking charge for any corrugated sheet orders that are cancelled during or after the delivery. Any unwanted sheets will need to returned to us at your own cost.

 

Important

GRP Products are made to order. Ensure your measurements are correct and that you have chosen the right product for your needs. As they are made to order, GRP products are non-returnable.

Made to order product also include but are not limited to made to order roofs porches windows doors car ports and some canopies. 

Returns

Please take a moment to read through this page, then complete a return request form by clicking here

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Made to measure items including UPVc Products & GRP Made to measure products.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Unless advised to do so.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damages @ Missing Goods

All products leave us in good condition please check you items when they arrive. Scratches and dents in the plastic and missing products will be assumed to have happened after delivery if not notified within 7 days.

Late or missing goods (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fascias.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at i